Successful use of voice biometrics for tax collection

The New Zealand Inland Revenue has revealed that some 1.4 million have signed up for a voice biometrics-back contact service.

The service was launched in January 2012. Customers are automatically able to check their task balances and payment dates, receive child support information, retrieve their Identification number, activate online services account and reset passwords.

Successful use of voice biometrics for tax collection

Revenue Minister Todd McClay explained that every customer who calls to the Inland Revenue Department using voice ID, saves around 40 seconds per call. This means that each year 15,000 hours customers don’t have to spend on the phone answering personal security questions to verify who they are.


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