Voice biometrics has been accepted as an effective replacement for PINs and passwords. Financial institutions around the world have increased security in their customer services by adopting this authentication method.
Investec, a South African banking and asset management group, is the first African financial company to offer voice biometrics authentication in its call center. This innovation gives Investec a substantial competitive edge in customer service.
Investec has joined other institutions that are also transforming their customer service experience, such as Barclays and Tatra Banka. South Africa is becoming a hotspot for convenient, secure and fast voice authentication with millions of customers’ voiceprints enrolled.
One of the reasons this technology has increased its popularity has to do with the improvement of customer satisfaction levels. Craig West, head of Investec’s Global Client Support said that voice authentication is going to drive new customers to the Investec brand and strengthen the relationship with existing customers.