Report: Consumers want better security for telephone transactions

A recent study published by the Ponemon Institute found out that consumers do not feel comfortable relying simply on usernames and passwords. The study revealed that 51% of Americans would prefer a multi-purpose access or identification system.

  • Around 46% of Americans do not trust access systems that are based solely on usernames and passwords.
  • In addition, 38% are wary of sites that do not require users to change their passwords after a certain amount of time has passed.
  • Consumers like the idea of using biometrics to access sites, according to Ponemon.
  • Voice recognition is the preferred method, winning favor with 83% of respondents, followed by facial recognition, which garnered 70% of the vote.



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