Barclays is developing a project to include voice biometrics in its «Call Center» system. Currently, clients who call Barclays must provide their passwords or debit card numbers to identify themselves.
With the introduction of the voice biometrics system, users’ voices will be recorded and kept on file by the bank. Then, when clients want to access their accounts by telephone, they only need to speak for a few seconds with an authorized banking agent. The client’s voice is then compared with the unique vocal print on file.
Barclays has been using the system in the property administration area since last year and will apply it to the rest of its clients starting next year. This technology will reduce the amount of time needed to verify a client’s identity from 90 seconds to only ten seconds.